Troubleshooting
Before troubleshooting, ensure all prerequisites prerequisites are met.
If HPCM integration integrations fail to discover or monitor, troubleshoot using the following steps:
- Check if there are any alerts generated on the HPCM integration or gateway, or if there are any error logs in vprobe.
- To rule out API/SSH specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using the below commands:
- Try to ping the IP address provided in the configuration from the gateway
ping <IP Address> - Try telnet using
telnet <IP Address><port> - Try SSH to the end device from the gateway
ssh <username>@<IP Address> - If you still need assistance, reach out to the support team to check the API accessibility using the API commands used internally on the app side.
- Try to ping the IP address provided in the configuration from the gateway
- If network connectivity appears fine but issues persist, use the SDK App Debug Command Center feature (available from Gateway version 18.1.0 onwards, depending on integration support) to verify API accessibility.
- If there are no connectivity or authentication issues, reach out to the support team for further assistance.